Shipping And Return Policy
For orders containing several products, they can be delivered in several shipments. Delivery usually takes 10-15 working days from the date of placing the order.
Once the order has been placed, the estimated shipping times and delivery review and schedule will be available on the order page. Delivery times are limited, so there may be unplanned delays, which we cannot control. If, for any reason, the Company is unable to deliver the Product within the scheduled delivery time, you will be notified by email of the reason for this delay. You reserve the right to cancel the order or wait for delivery. Please note that your order will be canceled due to
(i) Unavailability of the ordered product (s)
(ii) At your delivery instructions, failure of product (s) delivery within the expected estimated delivery by our shipping partner. You agree that the Company will not be obliged to pay for any defects or losses directly or indirectly resulting from the cancellation of such an order or delayed delivery.
Thank you for purchasing from Deemark Healthcare Private Limited.
Hence we double-checked the product (s) by the quality control team before getting the product (s) ready to deliver, but If you are not completely satisfied with what you have purchased, we are always open to help for your betterment.
There are 15 calendar days to return an item from the date you received it.
For being eligible for a return, the merchandise or product must be unused and to be in the same condition in which condition you received that product/products. The product/products must be in the original packaging with the receipt/bill as proof of purchase.
There must be a valid reason to return the product/products otherwise the company has the rights to not to accept the return request.
Please request a return/refund through our customer care no within 15 days (Not beyond 15 days) from the date of receiving,
- Give us 10 business days to process your return request.
- You need to call and inform us through our customer service no for return/replace the product (s) and arrange the shipping and similarly buyers have to bear the shipping charges to send the product (s) to our nearest hub.
- Once we receive your product (s), and after reviewing your return request, we will check and verify the product (s) against and depending on the return request or return application and initiate the replacement or refund, whichever is best possible and suitable. The company will bear the charges for replacement.
- Please note that relocation will depend on product (s) availability.
- Under what conditions can I return/replace my product?
- Wrong product (s) delivered
- Delivered product (s) is expired
- Damaged product (s) delivered - Damaged body / product (s)
- Order is incomplete or attachments are missing
What are the conditions that do not accept return/replacement requests?
Open / used / replaced products.
Product (s) should be in original packaging including mono boxes and labels.
Return requested beyond 15 days of receiving the product (s)
Damage delivered product (s) should be reported within 2 days of receiving.
How do the results work?
Once a return request is made by the customer, the buyer will need to arrange dispatched from his end including the shipping charges. The replaced item/product (s) will be dispatched to the customer after successful reviewing, by our Quality control team, within 7 - 10 business days of receiving your returned product (s) or refund is initiated. (whichever is best possible as per the condition of the product (s))
Withholding or cancellation of the product (s) are allowed without question, in the case of COD payment and for the prepaid or advance paid, the company will deduct a processing fee (Which is charged from the payment processing merchant) and the remaining amount will be refunded. Please contact our customer support team for assisting in cancelling your order.
If you have any questions about how to return the item to us, please contact us through customer care services.